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What is HughesNet?

HughesNet is the high-speed Internet solution available to everyone in the contiguous US with a clear view of the southern sky. HughesNet uses satellite technology, not phone lines, to give you a super-fast, always-on Internet connection. HughesNet gets you online instantly, lets you surf faster, open pages faster, and download files in a fraction of the time it takes on a dial-up modem.

How fast are HughesNet services?

FAST, a world apart from your dial-up connection! HughesNet offers four service plans for home users. 10, 20, 30, and 50GB data packages with all package speeds of 25Mb download speed and 3Mb upload speed. You'll download files in seconds, access email instantly, and share information easier and faster with friends and family.

Which HughesNet service is right for my business?

HughesNet delivers a wide range of innovative and scalable network solutions to enterprises and small-to-medium businesses, and allows consumers and teleworkers everywhere to enjoy the excitement and convenience of high-speed Internet from home. For small home offices, HughesNet Professional service is generally recommended. For small businesses looking for connectivity at a commercial location for 5 to 10 concurrent users, HughesNet offers several service plans to fit your business needs. To determine if HughesNet (and satellite Internet service overall) is a good fit for your business, please give us a call.

How can I/where can I purchase HughesNet for my home or business?

You can order online from this site or you can speak with a HughesNet Satellite Internet Specialist by calling our local Oklahoma office number.

What are my computer system requirements for HughesNet?

HughesNet works with virtually any computer and is simple to use. Connect your computer to the Internet whether you are running a Windows or Macintosh operating system. In order to ensure you get the most out of your Internet experience, your computer should have the following minimum properties: Windows 98SE or higher or Mac OS 10.1 or higher and Network capability (10/100 Ethernet pre-equipped). With our new advanced wireless modem, you can use tablets, smartphones, smart TV?s, smart thermostats, laptops, desktops, all in one desktops, Roku, Amazon Fire TV, Blu-ray players, and various other wired and wireless devices. Save on your cell phone data plan by automatically connecting to your home Wi-Fi when your home. This may save a substantial amount of money on your cell phone plan by reducing or eliminating data overages.

Is HughesNet compatible with my Mac?

Yes, HughesNet is compatible with Mac OS 10.1 or higher. 10/100 Ethernet connectivity is also required.

How Internet Satellite Service Operates

As long as you have a clear view of the southern sky with no large obstacles such as trees in the way you can access satellite Internet. The satellites that send Internet transmissions to the earth are "geosynchronous" or "geostationary". These are simply ways of saying the satellites orbit the Earth at the exact rate of the Earth's rotation, keeping them at the same position relative to the surface of the planet at any given point in time. You simply need to have your satellite dish pointed at one of the satellites, all of which are located in the southern section of the sky, and you will receive the signal. If you have satellite Tv, it's likely you will be able to get HughesNet internet service.

Is satellite Internet available for campers and RVs?

HughesNet is not designed to be used as a mobile solution for campers or RVs. HughesNet is designed to be installed in a Home or Business. However, if you are living in an RV and expect to remain at the same location for an extended period of time, 1 year-for example, we would install the dish on a pole and once you decide to move you would call HughesNet customer support for the system to be reinstalled at the new location.

Will HughesNet work in the rural areas?

The only requirement for HughesNet is that you live in the continental United States and have a clear view of the Southern sky. In some cases, where there are obstructions of the dish's line of sight, the dish is attached to a pole mount. The best way to determine if your home can receive HughesNet Internet service is to order a system and have a Certified Installer come out to your property. The Installer will assess the situation and determine if you are able to receive satellite Internet. Your account billing and contract does not begin until you are installed!

Satellite Dish Line of Sight

The satellite dish line of sight is the path of communication for wireless data to be transmitted between your satellite dish and the satellite. There are two ways that the line of sight can be disrupted and thereby cause problems with your service. First, assuming that your provider uses a GEO satellite (and many Internet and television providers do), the satellite dish must be installed in the direction of the satellite. For example, if the satellite is orbiting the earth in the southern sky or near the equator, the dish must face south. Second, the satellite dish must be placed in a location that minimizes natural and man-made obstructions to the line of sight.

What is a satellite modem?

A satellite modem is a device that interprets the signals sent from a low earth orbit (LEO) or a geosynchronous (GEO) satellite and translates them into something that your computer can understand. Additionally, the modem converts data from your computer into a radio signal that is sent back to the satellite. After installation, you will have a dish located outside which is slightly larger than a typical TV satellite dish and a small box (which is the modem) located indoors. Each is connected by a single RG6 coax wire between the dish and modem."

What is the difference between one-way and two-way satellite Internet?

As you might expect, one-way satellite Internet only transmits data in one direction; if you consider how satellite TV works, you only need to receive the television signals and you don't need to communicate anything back to the provider. By contrast, two-way satellite Internet allows users to download and upload data by enabling the user's satellite modem to send signals back to the satellite.

What's the difference between upload time and download time?

Download speed refers to the speed at which you access data on or through the Internet. Activities like loading web pages, listening to online music through Pandora or iTunes, streaming movies through Netflix or Hulu, or loading new email messages sent to you are typical download activities, in which data is transferring to your computer or device. Upload speed refers to the speed at which you transfer data from your computer or device to another person, site, or service via the Internet. Examples of uploading activities include sending email messages, broadcasting your own videos on sites like YouTube, or posting to personal blogs.

What is wireless Internet?

Wireless Internet simply refers to any type of Internet connection that is possible without wires. Wired connections include fiber optic Internet, DSL, and cable Internet. Wireless Internet includes satellite Internet, EVDO, LTE, WiMax, and WiFi. Although wireless Internet is certainly an option in major cities, it has become a crucial solution for those who need rural Internet access for their homes or businesses. Our new HughesNet modems have the wireless router built-in.

I'm a home user of HughesNet service. How can I contact Customer Support when I have a question or problem?

For HughesNet Technical Support or Customer Service, please log on to MyHughesNet.com where you can chat with HughesNet technical support staff, check your usage, test your satellite speed, or browse our online help files. This site will also enable you to view your account status, online invoices, and activity history. Customer Service and technical support are also available toll-free at 1-866-347-3292

What should I consider when selecting a high speed internet service?

There are three main factors to consider when deciding which type of high-speed Internet service is right for you: availability, speed, and price. Once you narrow down your choices, there are also a few other things you may consider researching. You want to ensure that you won't be faced with any hidden fees or price increases, and find out if you'll have equipment or installation costs.

To learn more about HughesNet Gen5, please visit our Plans & Pricing page.

Can I use HughesNet to run a small network?

Yes, you can connect multiple computers and laptops to a single HughesNet Internet connection. Additional networking equipment other than the HughesNet wireless modem may be required for larger homes but is not included in your HughesNet system. For network setup, support, and configuration contact your network hardware manufacturer and/or operating system software developer. Please understand that all computers on this network will be sharing a single connection. Simultaneous use of high-bandwidth applications by multiple users may result in degradation of speed and is subject to the HughesNet Fair Access Policy.

Can the HughesNet-certified installer set up my home network?

If you'd like, you can inquire if this option is available through your installer when you set your installation appointment. However, home networks are not included or supported by HNS technical support. Multiple simultaneous users may degrade service. Uninterrupted service and stated speeds not guaranteed.

What if my computer did not come with a Network Interface Card (NIC)? What can I do?

Many computers can be upgraded with a 10/100 Ethernet Network Interface Card (NIC). If you are comfortable with opening your computer and installing hardware, most Ethernet NICs can be self-installed. Check with your computer manufacturer for more information on the right Ethernet NIC for your system. Make sure your NIC is configured for "auto-negotiate." Also, if you have an available USB port on your computer, you can purchase a USB Ethernet adapter. This may be easier to install than a PCI card in your computer. For a laptop, you can purchase a standard PCMCIA card that provides an Ethernet connection, or you can purchase a USB Ethernet adapter as well. We recommend that you upgrade your computer to meet all of the requirements listed above to get the most out of your Internet experience.

Can I use a PCMCIA card adapter for my laptop?

Yes. All you need to connect your computer to the HughesNet modem is either a 10/100 Ethernet Network Interface Card or a PCMCIA adapter with an Ethernet connector. The HughesNet system includes an Ethernet cable to connect your computer to the HughesNet modem.

Do I still need a dial-up modem and telephone line?

No. HughesNet delivers high-speed Internet access via satellite, so you have instant access to the Internet without dialing-in. You do not need a phone line or dial-up data modem to access the Internet when you use your HughesNet service.

If I already have satellite TV service, do I need to get a new dish for HughesNet?

Yes. The HughesNet system requires a unique dish and transmitter antenna in order to send and receive information via satellite.satellite receivers and dishes can only receive Satellite Television transmissions and cannot send or receive a Satellite Internet transmission. HughesNet and DIRECTV have a partnership through their marketing efforts but provide different types of satellite service to their customers.

I have DIRECTV already. Will this be on the same bill? Any special deals?

No, you will not be able to receive both services on the same bill. Hughes Network Systems, which delivers HughesNet services, is affiliated with The DIRECTV Group for marketing purposes only, and is operated as an independent company. There are discounts for selecting both services if you bundle. If you choose to receive both services, you will be billed separately for each.

What is broadband Internet?

The "band" part of broadband describes a band of potential frequencies for transmission of information. In other words, broadband connections have a "broad band of frequencies" to choose from when sending and receiving data between devices. In fact, this "broad" array of frequencies makes it possible for the connection to multitask: that is, to send multiple pieces of data concurrently instead of piece by piece.

Does size matter? How the size of your dish affects your service.

Size does matter. As a rule of physics, the larger the diameter, the better the signal will be. The size of the dish directly affects the quality of a signal, which in turn, determines things like the number of channels received, the quality of the picture, and the speed of downloads and uploads.

What are LEO and GEO satellites?

"LEO" stands for "low earth orbit" and includes any satellite within about a 1,000-mile (500 to 2,000 kilometer) distance from the earth. LEO satellites travel very quickly, often making a complete orbit around the earth in roughly 90 minutes. By contrast, "GEO" is short for "geosynchronous satellites;" these stationary (at least from an earthly perspective) satellites move with the earth's movements (i.e., at the same speed and in the same direction) and remain at a distance of about 22,000 miles (35,000 kilometers) from the earth. Like the earth, GEO satellites require a full 24 hours to follow the earth around its axis. A third, less common type of satellite, the medium earth orbit or "MEO" satellite, is primarily used in the polar regions and follows an oval orbit usually about 8,000 to 20,000 kilometers from earth's surface.

Am I required to have a phone line or dial-up modem to use Satellite Internet?

Satellite Internet does not require a phone line or a dial-up Internet connection. One of the great things about satellite Internet is that you can surf online while you are on the phone.

What is transmission latency?

Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server. Therefore, time-sensitive applications that require fractions-of-a-second user inputs (such as multi-player "first person shooter" games or real-time equities trading) are not recommended with HughesNet.

Why is there a requirement that the HughesNet system be professionally installed?

The Federal Communications Commission (FCC) requires that trained professionals install any satellite system that both sends and receives signals. The installers are certified by HughesNet through extensive online and hands on training. Each installer is issued a tech ID number and a photo ID so you know your installer has been trained and is a representative of HughesNet.

How quickly will I be up and running?

On average, most customers are installed within 1 week or less from the time they place their order. When you place your order today, we will call you as soon as possible to set up installation. Most installations are completed in about 2 to 3 hours.

Can I put this system on a boat or in an RV?

HughesNet is only available for non-mobile (fixed) locations. For example, If you're in a houseboat which primarily remains docked at the marina, you will not have met the installation location requirements for HughesNet- even if its installed on the dock itself. However, if you are living in an RV and expect to remain at the same location for an extended period of time, 1 year-for example, we would install the dish on a pole and once you decide to move you would call HughesNet customer support for the system to be reinstalled at the new location.

Can I put this system on a metal roof or on a pole?

The dish must be mounted in a solid manner to remain locked on the satellite its pointed to. The dish and tri-mast mounting system is designed to be placed on a roof and performs best in this configuration. Its HughesNet's policy to not mount on a metal roof under any circumstances. The dish can be placed on a freestanding pole at the installers discretion if line of sight cannot be obtained on the roof (other than metal). If a pole mount is required, the installer will dig a small hole about 30 inches deep and concrete the pole in place, which sets up quickly. The pole is ready for the dish in less than an hour. There's no extra charge for a pole mount. The installer will trench and bury the wire from the pole to the structure up to a maximum of 25 feet at no charge. Anything beyond 25 feet will be charged to the customer or left on top of the ground if the customer chooses to bury it themselves.

Can I install the pole myself?

It's not recommended. The pole required has to meet specific specifications or it cannot be used. The installer is required to take photos every stage of the install for QA purposes. This includes a photo of a tape measure extended down the hole after its dug out to validate the required depth of the hole. This cannot be performed if the customer concretes their own pole.

Will my roof leak?

We place the dish on the roof over the eave area where if there were any leaks, the water would be outside the home. However, we've never had a leak from our installations. We use a thick tar looking tape that is placed on the roof where any screws go into the roof. Remember, we are professionals who have been installing satellite dishes for many, many years. We have installed thousands of customers all over Oklahoma and continue to install hundreds each week.

How can you check your real-time connection speed?

Speedtest.net offers a free speed diagnostic, in addition to some extra features for those that wish to go deeper. Simply navigate to Speedtest.net and click the large "Begin Test" button. Speedtest.net takes a moment to measure your download and upload speeds. Once completed, it will display your speeds. Additionally, you have the option to compare your results with that of others in your state, country, and even other customers from the same ISP. Another feature enables you to share your results with friends on Facebook and Twitter.

How fast are HughesNet Business services compared to other high-speed services?

HughesNet provides download speed performance similar to other broadband services. The user experience is excellent when downloading Web pages, emails, or large data files. At the same time, satellite "upload" speeds (for sending data) are more appropriate for general Internet use, such as browsing the Internet, email, online ordering, etc. and not appropriate for higher speed demands of Website hosting, for example.

What packages are available with HughesNet?

To learn more about the packages available please visit our Plans & Pricing page.

Plans & Pricing

It doesn't matter if you are just a casual internet user or you are streaming video, HughesNet has a price and a package that is right for your needs.

Introductory packages start as low as $49.99/mo.

You can choose to purchase your equipment outright or lease it.

Not sure what plan is right for you? Visit our Plans and Pricing page for more information.

Or just call us at 888-52INTERNET (888-524-6837) and speak directly with a representative about which package suits your needs.

Oklahoma's #1 Choice for Satellite Internet

HughesNet provides a high speed internet by satellite connection available across the continetal United States

HughesNet has speeds up to 25Mbps minimum guaranteed, is faster than any dialup provider, and is available where cable and DSL are not

HughesNet is fast and always on, plus there's no dialing in, no phone line needed and no waiting!

HughesNet is compatible with Apple, Dell, HP, and all Windows computers and is available no matter where you live!

HughesNet Availability

HughesNet satellite internet is the perfect resource for people who don't have access to standard cable or DSL internet connections.

All you need to get HughesNet is a clear view of the southern sky and the HughesNet equipment, which is included as part of your package in most areas.

HughesNet has some of the lowest prices per Mbps when compared to any other satellite internet provider in the nation!

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